Frequently Asked Questions
1. Are you a manufacturer or a trader?
We are a specialized manufacturer with professional technicians operating laser machines for many years. We not only provide the suitable tools but also help you produce higher quality products to gain market competitiveness.
2. I have no experience with fiber laser machines, which one should I choose?
Please share your specific application or material needs with us. Providing a sample image of what you intend to cut is highly recommended; our team will provide the perfect solution and suggestion based on your requirements.
3. What materials are suitable for this machine?
This fiber laser machine is designed for all types of metal materials including carbon steel, stainless steel, silver, gold, and copper, as well as specific non-metal parts.
4. Do you have other models available if this one doesn't fit my needs?
Yes, we have a wide range of models with different cutting areas and power levels. Once we understand your special requirements, we can recommend the most efficient model for your production.
5. Is technical support provided for international customers?
Absolutely. We provide comprehensive technical support including installation guidance, operational training, and maintenance advice via online channels and detailed manuals to ensure smooth operation.
6. How long is the warranty and after-sales service?
The machine comes with a 2-year warranty. Our after-sales team is committed to providing prompt responses and solutions to any technical queries or part replacements required during the service life.